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Q & A / FAQ

Below we have categorized the most often occurring questions that we have received over the years.  If you do not see the answer to a question that you have please click the contact us tab at the lower right part of your screen to ask so we can get right back to you, and add to this list.
 

Getting Started

Three Easy Steps to get started..
  1. Click place order on the home page at simpled.net or click this link sendbottles.com/simpledeats
  2. Create an account
  3. Choose your plan & pick out your meals
For more ordering info scroll to bottom of this page to learn more about the ordering process and about our 20% off subscriptions.  You are not locked into subscriptions and can cancel, skip, or switch plans anytime and the is explained further below.

Services Offered

A la carte, Subscriptions, Personal chef
What is A La Carte?
A la carte simply refers to a method of ordering where you can order whatever and whenever you would like.  We do have a minimum order for the A La Carte delivery service of $35.
What are the subscriptions?
The subscriptions are discounted by 20% every week!  You are able to choose from 5 meal and 1 side, 10 meal and 2 sides, or 15 meal and 3 sides.
What is considered a side?
Anything other than a meal is considered a side for the subscriptions.
Can I order more then my subscription amount and is the extra amount discounted?
Yes and yes, the subscriptions are set up as a minimum order amount and anything above can be added and will also be discounted by 20%
What is the Premier Personal Chef Service?
The Personal Chef service is something we offer clients on a case by case basis if they are interested in a completely customized plan.  For example if you would like to try a whole 30 diet for 30 days…. Email chefchris@simpled.net to get started or click on this link to learn more. https://simpledeats.myshopify.com/pages/premier-personal-chef-service

Schedule, Delivery and Pick Up

Are you open every week?
We run our service all year round unless otherwise noted, however we are always closed for the Holiday season, and the week of the Fourth of July.  We do offer a THANKSGIVING service each year so stay tuned for options!
Does your menu change and how often?
Yes we change our menu weekly, and update every Tuesday.
When do I order?
We take orders from Tuesday at 2:00 PM - Saturday at 12:00 pm noon for the following week of service.
 
Do I need to be home?
No you do not, we will be delivering in an insulated bag with an ice pack.
Do I need to purchase the insulated tote bag?
Yes we do require a one time investment fee of $20 for the use of the bags and ice packs.
What do I do with the bag after I get my food?
We ask that you place your bag, ice pack, and tag on your porch the next delivery day and we will pick them up and drop off your food in a new bag with a fresh ice pack.
What do I do with the containers the food was in do you recycle them?
Unfortunately we are not allowed to take the used containers back per health department instructions, however they are dishwasher safe and microwavable so they can be reused.  Or of course if you recycle at home we would recommend that as well.
What if it is 7:30 and my food is not here?
Please know we do everything in our power to ensure ample delivery though there remains situations while out on the road that may disrupt our delivery routes.  If you have not received your order after the 7:30 pm time please call or text us and we will notify you of our current status. (517) 721-7682
Should I tip the driver?
Tipping is not necessary as we pay by our drivers by mileage and time, although our awesome drivers could always use an extra thank you for navigating the road ways so this is up to you.
How do I know if I get food on Monday and Wednesday?
You will find when viewing the menu that we state Wednesday on some items, these will be prepared on Wednesday as opposed to on Monday.  If you order some of both you will receive food on both days and vice versa.  
Can I get an exact time of delivery?
We do not offer exact delivery times due to the fact that our routes vary from week to week as well as the many variables of traffic and more.  Feel free to message us the during our delivery time 3:30 - 7:30 pm to check on your order. (517) 721-7682
Where do you deliver?
We have two delivery price points, within Livingston County and bordering Livingston County.  If you are not sure about the distance and whether we would deliver you could always choose in store pick up, or contact us to ensure we deliver to your zip code.  (517) 721-7682
When do you deliver?
We deliver on Mondays and Wednesdays between 3:30 pm and 7:30 pm
How much does delivery cost verses in store pick up?
We have a weekly service fee for delivery of which includes both days and the added cost of containers and labels.
  • $10 / week (Livingston County)
  • $16 / week (Bordering)
  • $4 / week in store pick up
Do I need to have a cooler out for the food?
We deliver food in our insulated tote bags with an ice pack so supplying a cooler is not necessary.  The one time investment fee for the use of the bags and ice packs is though for delivery.
What if I received something I did not order or a wrong order altogether?
We do our absolute best to avoid any mistakes although we are human so this does occur from time to time, rest easy though just send us a message and we will get everything fixed ASAP.  (517) 721-7682
Can I pick up from Simpled Eats if so how?
Yes, while going through the ordering process simply choose in store pick up.
When is the pick up time?
We will have pick up orders ready by 5:00 pm on Mondays and Wednesdays.  We share our commercial kitchen facility with another company, they are called Poke Fresh and are open until 8:00 pm on these days and will be able to assist you.
 
Where is Simpled Eats located?
Our address is 4230 E. Grand River Ave 48843 (behind the Dress Shop:)

Allergen

Do you post info about allergens?
We do, each week we update our menu and when viewing the specific dishes you will find this information, as well we include on each items label.
Do you accommodate for sensitivities and intolerances?
We also do accommodate this, it will be best if you would be able to contact us to discuss this as well so that we can be sure that we are clear on the details and severity.   
Is your kitchen an open kitchen?
Yes our kitchen is an open kitchen, meaning we do have allergens on site including egg, dairy, nuts, shellfish, an others.  
How do you take precautions that there will not be contamination when handling allergens?
When a clients with an allergy orders a dish with an allergen we prepare and package separately from other dishes containing the allergen as well changing gloves, sanitizing all cookware and utensils between uses.
What allergens are you most cautious about?
Nuts, Soy, Wheat, Dairy, Shellfish, Fish, and Egg.
If I have an allergy that could escalate to anaphylactic shock that could require the use of an EpiPen would you still be able to accommodate?
We do not want to risk this situation as our kitchen is an open kitchen with these allergens on site.  In this situation we would not be able to accommodate for safety reasons.

Referrals, Loyalty Rewards and Gift Cards

How do I refer a friend?
Easily share the link provided after you create your account.  Here is what the link looks like..
  • When you refer friends, they get $10.00 off their first order and you get $10.00 when they place their first order. Your referral code: PGST4J Share this link: https://sendbottles.com/SimpledEats?rf=PGST4
How much do I get for making a referral?
$10 for both of you when they make their first purchase!
Does my friend get a discount too?
Yes!
What is you loyalty program?
Every ten times you place an order, your account will be credited $20!
Do you sell gift cards?
Yes we do!  After you create an account you will see gift card options.
How do I “gift” the gift card to a friend?
After purchasing, you we’ll give you a downloadable Gift Card to print or email!

Pricing

Does this service cost as much as going to a restaurant?
Our meals on average are between $8 and $12, so obviously depending on what you are comparing to but most average meals at a restaurant would be closer to the $13 - $18 range.  Plus you don’t even have to go out to enjoy:)
How much does your service cost?
Our pricing varies depending on how much and how often that you order.  On average our meals are $8 for a regular size, we charge a $10 weekly service fee (delivery), $4 service fee (pick up), 6% sales tax.  
What could I expect to pay per week roughly for weeknight meals for a individual, couple, or family of four?
Average individual price for weeknight meals and sides may be roughly $65, $120 for a couple, and roughly $175 for a family of four.  These are estimates as it depends on how much food you are wanting to receive.
How much are the different options?
We may need to adjust these prices depending on ingredients, but for the most part the pricing is as follows..
  • Kid size meals $5
  • Side salad $5
  • Regular meal $8
  • Large meal $12
  • Paleo meal $11
  • Salad $9
  • Soup $8
  • Protein bar $2.95
  • Wrap $7
  • Breakfast $7
What is the most economical way to order?
The subscription service saves you 20% every week and is the biggest money saver method that we offer.

Portions, Variations, Nutrition

What sizes are the meals?
The portions are roughly as follows depending on the dish..
  • Regular- 5 oz protein, 4 oz starch and vegetable
  • Kid- ½ the portion as the regular
  • Large- 30% increase from the regular size
  • Paleo- no carb, dairy, legume, increase protein and vegetable by 30%
Do the meals come with sides?
The meals come as a complete dish, for example..
(Lemon Pepper Chicken, Parmesan Roasted Summer Squash & Roasted Garlic Mashed Potatoes)
Could I order a large for two people?
This of course depends on appetite, some of our clients order a regular for the wife and a large for the husband.  Or we have had clients order a large to split along with a soup and salad to split.
What does the food come in?
We package our meals in BPA free, microwavable, reusable, dishwasher safe, freezable, plastic containers.  We also offer conventional oven safe container as well for an added fee.
How long does the food last?
Every item produced has a label that will provide a use by date.  We recommend consuming salads within a couple days and meals with in four or five days.  Each meal is freezable as well if increased shelf life is needed.
Is the food frozen?
All of our food is fresh and we are in the kitchen twice every week preparing new dishes.
Do you provide nutritional info?
We work with a registered dietitian who does go over our recipes and provides us with the macros and sodium that we include on the label of every meal.
Do you offer gluten free?
Yes we do, most all meals are gluten free however if the meal does contain it we will list it and often provide an alternative such as spiral cut vegetables instead of pasta.  
Do you offer Keto, Vegan, or Organic?
Currently we are every once in a while providing dishes that would fall into these categories, however if you are interested in doing a meal plan only including one of these we would recommend emailing us to explore our Premier Personal Chef program to get you on a customized plan. chefchris@simpled.net
Does your food contain a lot of sodium?
Our meals are naturally lower in sodium due to the use of whole, unprocessed, ingredients.  Most meals are at or below 400 mg of sodium.

Ordering

How do I setup my account for the first time?
  1. To sign up for an account, go to https://sendbottles.com/SimpledEats
  2. Select the meal plan option you would like.
  3. Click “new order” next to the meal plan option.
  4. Add items to your cart.
  5. Enter your zip code and state
  6. Select your pickup or delivery option.
  7. Review your order
  8. Enter your credit card information at the bottom of the page.
How do I place my order each week once I’ve signed up?
  1. Each week you’ll be sent a reminder text.
  2. The text will include a unique link.
  3. Click the link to place your order.
  4. Customize your order.
  5. Hit “complete order”.
  6. You’ll have until the cutoff time to make any changes to your order.
How do I place my order from the website?
  1. Go to https://sendbottles.com/SimpledEats
  2. Click “already have an account, log in”
  3. Enter your cell phone number
  4. You will receive a text message and an email with a token
  5. Enter the token.
  6. Make your selections!
How do I change my order for the week?
  1. Log in to your account or click the link that was sent to you via text or email.
  2. At the top of the page, you will see “order confirmed” and “edit”.
  3. Click “order confirmed”.
  4. Then click on any of your order items in green and you’ll be able to make your selections.
How do I skip a week if I’m on a subscription?
  1. Click the link that was texted to you
  2. Click “skip” on the menu page.
  3. You are now skipped for the week.
How do I put my subscription on pause?
  1. Go to your account page
  2. Select the subscription you would like to pause
  3. Click on the “edit” for the subscription you would like to pause
  4. Scroll to the bottom of the page to the section “pause”
  5. Enter the date you would like to pause until
How do I cancel my subscription?
  1. Go to your account page
  2. Select the subscription you would like to cancel
  3. Click on the “edit” for the subscription you would like to cancel
  4. Scroll to the bottom of the page to the section “actions”
  5. Click “cancel subscription”
How do I access my profile?
  1. When you complete your order you will receive an order confirmation.
  2. Click “account” and you will be taken to the account page.
How do I make changes to my preferences?
  1. Login to your account
  2. Next to your subscription, click “edit”
  3. On this page, you can edit your address, change your email, select email notifications instead of text message, and pause your account.